servicenow-change-management

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name: servicenow-change-management description: "Manages ServiceNow changes. Use for CRs, tasks, models, approvals. Triggers - ITIL changes, risks."

Overview

Comprehensive change mgmt. Load tools-reference.md for details on many tools.

Key Tools

• Get/create/update/delete CRs, tasks, CIs.
• Conflicts, risks, approvals, models/templates.

Usage Instructions

1. Use sys_ids, types (normal/standard).
2. For creation: name_value_pairs dict.

Examples

• Create CR: create_change_request with name_value_pairs="short_description=Issue", change_type="normal".
• Approve: approve_change_request with state="approved".

Error Handling

• State invalid: Check nextstate.
• Conflicts: Use check/refresh.