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name: vnom-order-processing description: End-to-end order processing workflow for VNOM system. Use when users upload PDF order forms from customers or request order processing. Handles PDF extraction, customer/item validation, stock checking, discount application, order creation, reorder monitoring, and email response generation.

VNOM Order Processing

Complete workflow for processing customer orders from PDF forms through order creation and customer response.

Overview

This skill orchestrates the complete order processing workflow:

1. Extract order data from PDF
2. Validate customer and items
3. Check stock availability
4. Apply segment-based discounts
5. Create orders in VNOM
6. Check reorder status
7. Generate customer response email

Workflow

Step 1: Extract Order Data from PDF

When user uploads a PDF order form, read the PDF extraction skill:

Copyview references/pdf-order-extraction.md

This extracts customer details and order items from the PDF.

Step 2: Validate Data

After extraction, read the validation skill:

Copyview references/order-validation.md

This validates customer exists and all items are found in VNOM. If validation fails, stop processing and explain the error clearly.

Step 3: Check Stock Availability

After successful validation, read the stock checking skill:

Copyview references/stock-availability.md

This checks if sufficient stock exists and applies exception rules for Education segment.

Step 4: Apply Discounts

After confirming stock availability, read the discount policy skill:

Copyview references/discount-policy.md

This determines the discount based on customer segment.

Step 5: Create Orders

Use the VNOM MCP create_order function with:

• customer_id (from validation)
• item_id (from validation)
• order_quantity (from PDF or adjusted by stock exceptions)
• discount (from discount policy)

Create one order per item in the order form.

Step 6: Check Reorder Status

After creating all orders, read the reorder check skill:

Copyview references/reorder-check.md

This identifies if any items now need restocking.

Step 7: Generate Response Email

Finally, read the response generation skill:

Copyview references/response-generation.md

This creates a professional email response for the customer.

Error Handling

If any step fails:

• Stop processing immediately
• Clearly communicate the error to the user
• Provide specific details about what failed and why
• Do not proceed to subsequent steps

Expected User Interaction

User uploads PDF and says something like:

• "Process this order"
• "Can you handle this order form?"
• "New order from customer"

The skill handles the complete workflow automatically.