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name: computer-and-information-systems-manager description: Ability to plan, direct, and oversee the development, operation, and governance of information systems to meet organisational objectives. Includes aligning technology strategy with business needs, managing teams and resources, ensuring system reliability and security, overseeing budgets and vendors, and governing risk and compliance. Applies across public and private sector contexts and is independent of specific technologies or platforms, with human accountability retained for strategic decisions, assurance, and outcomes.

Skill: Computer & Information Systems Manager

Summary

A Computer & Information Systems Manager is responsible for ensuring information systems support organisational goals effectively and securely.
They balance technical capability, people management, and strategic alignment.

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Scope of Practice

A Computer & Information Systems Manager may oversee:

• Information systems and IT operations
• Technology strategy and planning
• Software and infrastructure delivery
• Cybersecurity and risk management
• Vendor and service management
• Team leadership and capability development

Work spans strategy → delivery → operation → governance → improvement.

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Core Capabilities

1. Strategy & Alignment

• Aligns technology initiatives with organisational goals
• Develops and maintains system roadmaps
• Evaluates investment and prioritisation decisions

2. Systems Oversight

• Oversees development and operation of systems
• Ensures reliability, performance, and availability
• Manages technical debt and lifecycle planning

3. Governance, Risk & Security

• Establishes controls and assurance mechanisms
• Manages information security and compliance
• Identifies and mitigates operational and cyber risks

4. People & Resource Management

• Leads and develops technical teams
• Manages budgets and capacity
• Coordinates internal and external resources

5. Vendor & Stakeholder Management

• Manages suppliers and service providers
• Negotiates contracts and service levels
• Communicates technical matters to non-technical stakeholders

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Knowledge Areas

• Information systems management
• Technology strategy and governance
• Cybersecurity and risk management
• Budgeting and financial oversight
• Service management principles
• Organisational and people management

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Tools & Technologies (Indicative)

• IT service management platforms
• Monitoring and reporting tools
• Security and risk management systems
• Planning and budgeting tools
• Vendor and contract management tools

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Responsibilities

• Define and execute information systems strategy
• Oversee system delivery and operations
• Ensure security, reliability, and compliance
• Manage teams, budgets, and vendors
• Report on system performance and risk
• Drive continuous improvement

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Outputs & Evidence

Evidence of this skill may include:

• Technology strategies and roadmaps
• Governance and risk reports
• Operational performance metrics
• Security and compliance artefacts
• Budget and investment outcomes
• Team and capability development outcomes

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Ethical & Professional Considerations

• Protects information and user privacy
• Applies governance and controls responsibly
• Balances innovation with risk management
• Acts in the organisation’s long-term interest

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Skill Growth Indicators

Progression is demonstrated by:

• Broader strategic responsibility
• Increased system scale and complexity
• Stronger governance and assurance outcomes
• Improved organisational resilience
• Leadership across multiple domains

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Related Skills

• IT Service Management
• Cybersecurity Management
• Enterprise Architecture
• Program Management
• Governance, Risk & Compliance

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Notes

This skill definition is platform-agnostic and role-focused.
Specialisations and proficiency levels may be defined as extensions.