---

name: program-ops description: Use when standardizing event workflows, tooling, and routing across portfolios.

Event Program Operations Skill

When to Use

• Scaling events across regions/vendors.
• Auditing operational process gaps.
• Onboarding new ops managers or agencies.

Framework

1. Workflow Map – intake → approval → production → promotion → execution → follow-up.
2. Tool Stack – registration, streaming, badge printing, analytics, project management.
3. Data Flow – how registration, attendance, engagement sync to CRM/MAP.
4. Governance – templates, RACI, change control, compliance requirements.
5. Vendor Management – criteria, scorecards, contract checkpoints.

Templates

• SOP library (registration setup, badge printing, shipping, onsite checklists).
• Timeline templates by event type.
• SLA tracker for response times and escalation.

Tips

• Automate reminders and approvals with project tools.
• Keep runbooks for each event archetype.
• Align with Security/Legal for data/privacy compliance.

---