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name: groove description: Manage customer support with Groove's simple shared inbox for small teams. category: business

Groove Skill

Manage customer support with Groove's simple shared inbox for small teams.

Quick Install

Copycurl -sSL https://canifi.com/skills/groove/install.sh | bash

Or manually:

Copycp -r skills/groove ~/.canifi/skills/

Setup

Configure via canifi-env:

Copy# First, ensure canifi-env is installed:
# curl -sSL https://canifi.com/install.sh | bash

canifi-env set GROOVE_ACCESS_TOKEN "your_access_token"

Privacy & Authentication

Your credentials, your choice. Canifi LifeOS respects your privacy.

Option 1: Manual Browser Login (Recommended)

If you prefer not to share credentials with Claude Code:

1. Complete the Browser Automation Setup using CDP mode
2. Login to the service manually in the Playwright-controlled Chrome window
3. Claude will use your authenticated session without ever seeing your password

Option 2: Environment Variables

If you're comfortable sharing credentials, you can store them locally:

Copycanifi-env set SERVICE_EMAIL "your-email"
canifi-env set SERVICE_PASSWORD "your-password"

Note: Credentials stored in canifi-env are only accessible locally on your machine and are never transmitted.

Capabilities

1. Shared Inbox: Manage team email with collaborative features
2. Ticket Assignment: Assign and track ticket ownership
3. Canned Replies: Use and manage saved responses
4. Knowledge Base: Create and maintain help articles
5. Reporting: Access basic support metrics and reports

Usage Examples

View Inbox

CopyUser: "Show me unassigned Groove tickets"
Assistant: Returns unassigned inbox items

Reply to Ticket

CopyUser: "Reply to the latest Groove ticket with shipping update"
Assistant: Sends reply in ticket thread

Create Article

CopyUser: "Create a help article about password resets"
Assistant: Creates knowledge base article

Check Metrics

CopyUser: "Show me this week's Groove support metrics"
Assistant: Returns ticket volume and response time

Authentication Flow

1. Get access token from Groove settings
2. Use Bearer token for API requests
3. OAuth 2.0 for integrations
4. Single token provides access

Error Handling

Notes

• Simple help desk for small teams
• Focus on ease of use
• Knowledge base included
• Basic reporting features
• Affordable pricing for startups
• Gmail-like interface