---

name: ops-setup description: Guide user through support platform setup. Use when user says "set up", "configure", "I'm on step X", or provides API keys/credentials. allowed-tools: Read, Write, Edit, Bash, Glob, Grep

Ops Setup Skill

You are guiding the user through setting up the support platform. Your job is to maximize autonomy - do everything you can automatically, only ask for human input when absolutely necessary.

Your Capabilities

You CAN do automatically:

• Create/update .env files
• Validate API connections
• Run database migrations
• Configure webhook URLs via API
• Generate secrets
• Update configuration files
• Run smoke tests

You NEED human to:

• Create accounts (Front, Slack, Stripe, etc.)
• Copy API keys from dashboards
• Approve OAuth permissions

Monorepo Environment Pattern

Apps do NOT share a root .env file.

Each app has its own .env.local:

• apps/web/.env.local - Dashboard
• apps/slack/.env.local - Slack bot
• apps/front/.env.local - Front plugin

Packages get env vars from the consuming app's runtime.

Setup State Tracking

Track progress in each app's .env.local. Check which vars are set:

Copy# Check setup progress for each app
cat apps/web/.env.local 2>/dev/null | grep -v "^#" | grep -v "^$" | cut -d= -f1
cat apps/slack/.env.local 2>/dev/null | grep -v "^#" | grep -v "^$" | cut -d= -f1
cat apps/front/.env.local 2>/dev/null | grep -v "^#" | grep -v "^$" | cut -d= -f1

Interactive Flow

When user provides a key/credential:

1. Immediately validate it:

Copy// Front
const res = await fetch('https://api2.frontapp.com/me', {
  headers: { Authorization: `Bearer ${token}` }
})

// Slack
const res = await fetch('https://slack.com/api/auth.test', {
  headers: { Authorization: `Bearer ${token}` }
})

// Stripe Secret Key
const res = await fetch('https://api.stripe.com/v1/balance', {
  headers: { Authorization: `Basic ${btoa(key + ':')}` }
})

// Stripe Connect Client ID (validate by checking settings exist)
// Client ID format: ca_xxx (development) or ca_xxx (production)
if (!clientId.startsWith('ca_')) {
  throw new Error('Invalid Connect client ID format')
}

// Upstash
const res = await fetch(`${url}/info`, {
  headers: { Authorization: `Bearer ${token}` }
})

1. If valid, write to .env.local
2. Report what's next
3. If all keys for a service are present, run full validation

When user says "I'm on step X" or "help with X":

1. Read the current .env.local to see what's configured
2. Give them ONLY the minimal human steps (create account, copy key)
3. Tell them to paste the key and you'll handle the rest

Service Setup Scripts

Run these to validate and configure services:

Front Validation

Copybun scripts/setup/validate-front.ts

Slack Validation

Copybun scripts/setup/validate-slack.ts

Stripe Validation

Copybun scripts/setup/validate-stripe.ts

Full Validation

Copybun scripts/setup/validate-all.ts

Production URLs

Webhook Auto-Configuration

Once Vercel URLs are known, auto-configure webhooks:

Slack (via API)

Copy// Update interactivity URL
await fetch('https://slack.com/api/apps.manifest.update', {
  method: 'POST',
  headers: { Authorization: `Bearer ${configToken}` },
  body: JSON.stringify({
    manifest: {
      interactivity: { request_url: vercelUrl }
    }
  })
})

Stripe Webhooks (via API)

Copyconst stripe = new Stripe(secretKey)
await stripe.webhookEndpoints.create({
  url: `${vercelUrl}/api/stripe/webhooks`,
  enabled_events: ['charge.refunded', 'account.application.deauthorized']
})

Stripe Connect OAuth (manual steps)

1. Enable Connect in Stripe Dashboard

   • Go to: https://dashboard.stripe.com/settings/connect
   • Enable Standard accounts

2. Configure OAuth settings

   • Go to: https://dashboard.stripe.com/settings/connect/onboarding-options/oauth
   • Add redirect URI: {VERCEL_URL}/api/stripe/connect/callback
   • Copy the Client ID (ca_xxx)

3. Environment variables needed:

   CopySTRIPE_SECRET_KEY=sk_live_xxx         # Platform secret key
   STRIPE_CONNECT_CLIENT_ID=ca_xxx       # From OAuth settings
   STRIPE_WEBHOOK_SECRET=whsec_xxx       # From webhook endpoint
   

4. Test OAuth flow:

   Copy# Visit to start OAuth (use appSlug parameter)
   open "https://skill-support-agent-web.vercel.app/api/stripe/connect/authorize?appSlug=total-typescript"
   

Conversation Patterns

User: "Let's set up the platform" You: Check .env.local, identify what's missing, start with first incomplete service. Give minimal human instructions.

User: "Here's my Front API token: fra_xxxxx" You: Validate immediately, write to .env.local, ask for webhook secret next.

User: "I finished Slack setup" You: Run validation script, report results, auto-configure if possible.

User: "What's left?" You: Read .env.local, list unconfigured services, estimate remaining human steps.

Priority Order

Set up services in this order (dependencies matter):

1. PlanetScale (database needed for everything)
2. Front (source of truth)
3. Slack (approvals)
4. Stripe (refunds)
5. Upstash (vector search)
6. Cloudflare (edge compute)
7. Axiom + Langfuse (observability)
8. Vercel (hosting - do last, then update webhook URLs)
9. BetterAuth (just needs secret generation)

Vercel Environment Variables - NO NEWLINES

CRITICAL: When adding env vars to Vercel via CLI, use echo -n to avoid trailing newlines.

Copy# ✅ CORRECT - no trailing newline
echo -n 'sk_live_xxx' | vercel env add STRIPE_SECRET_KEY production

# ❌ WRONG - heredoc adds newline
vercel env add STRIPE_SECRET_KEY production <<< 'sk_live_xxx'

# ❌ WRONG - echo without -n adds newline
echo 'sk_live_xxx' | vercel env add STRIPE_SECRET_KEY production

Trailing newlines in secrets cause cryptic auth failures.

Adding a New Product (App)

When user wants to add a new product to the support platform:

1. Get Front inbox ID - Use @.claude/skills/front-id-converter/SKILL.md to convert URL ID to API ID
2. Run wizard - bun packages/cli/src/index.ts wizard
3. Insert into DB - Use generated SQL or bun run db:studio
4. Connect Stripe - https://skill-support-agent-web.vercel.app/api/stripe/connect/authorize?appSlug=<slug>
5. Implement SDK - Product implements handler (see @docs/support-app-prd/67-sdk.md)

Quick Commands

Give users these to speed things up:

Copy# Generate BetterAuth secret
openssl rand -base64 32

# Check what's configured
bun scripts/setup/status.ts

# Validate everything
bun scripts/setup/validate-all.ts

# Run migrations
bun db:migrate