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name: support description: Support - help center, tickets, docs. Use when building support.

Support Guideline

Tech Stack

• Framework: Next.js (with Turbopack)
• Email: Resend

Non-Negotiables

• Self-service must be prioritized over contact forms
• Support context must include user state (plan, usage, recent actions)
• Response time expectations must be set and met

Context

Support is where trust is won or lost. Users who need help are often frustrated — the support experience either deepens their trust or confirms their fears.

Great support isn't just fast responses — it's making users not need support in the first place. Every support ticket is a signal that something in the product could be clearer.

Driving Questions

• What are the most common support requests and can they be self-served?
• What context does support need that they don't have?
• Where does the product create confusion that leads to support tickets?
• How would we handle a surge in support volume?
• What would make users feel supported before they ask for help?