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name: expert-routing description: Domain expert routing. When the knowledge base cannot answer user questions, find and notify the corresponding expert based on the question domain. Only available in IM mode. Trigger condition: No results in 6-stage retrieval.

Domain Expert Routing

Automatically route questions to domain experts when the knowledge base cannot answer user questions.

Applicable Scenarios

• User question has no answer in knowledge base
• Question belongs to a specific domain requiring professional response
• Only available in IM mode (WeCom/Feishu/DingTalk)

Quick Workflow

1. Identify domain → Determine the domain based on question semantics
2. Query expert → Get expert information from domain_experts.xlsx
3. Notify expert → Send message to expert with user question
4. Notify user → Inform user that expert has been contacted

Domain Identification Examples

Detailed Workflow

For complete expert routing workflow, see WORKFLOW.md